Refund Policy

This policy covers games bought on sunspearsoft.com. Today that is the full version of Space Hamsters for the web. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds.

Apps bought on the App Store or Google Play are refunded by Apple or Google under their own rules. We cannot refund those purchases ourselves.

You can ask for a full refund within 30 days of the date of purchase. You do not need to give a reason. We also refund later if you were charged twice by mistake, or if the game does not work for you and we cannot fix it.

• Go to paddle.net, find your order with the email address you used at checkout, and request a refund. You can also reply to the receipt email from Paddle.
• Or write to us at info@sunspearsoft.com with the email address you used at checkout, and we will arrange it.

The money goes back to the card or account you paid with. How soon it appears depends on your bank, usually within 5 to 10 business days.

Access to the full game is removed. The first five levels stay free to play, and the progress saved in your browser is not deleted.

This policy is in addition to your rights as a consumer under the law of your country, and does not limit them.

Questions about a purchase or a refund: info@sunspearsoft.com. Last updated: 15 October 2026.